Refund policy

🛍️ Easy 30-Day Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We want you to love your purchase. If you're not fully satisfied, returning your item is simple and hassle-free.

📦 Return Eligibility

To be eligible for a return, your item must be:

In the same condition you received it
Unused and unworn
With original packaging
With tags attached (if applicable)
With proof of purchase

🚀 How to Start a Return

To start a return, simply contact us at:

📧 torrtraceymisty141719@gmail.com

Once your request is approved, we will provide:

Return instructions
Return shipping details

⚠️ Please do not send items back without prior approval, as they will not be accepted.

💬 Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is:

Damaged
Defective
Incorrect

🔁 Exchanges

The fastest way to get what you want is:

Return your item
Once approved, place a new order

🚫 Non-Returnable Items

Some items cannot be returned, including:

Custom or personalized products
Sale items or clearance items
Gift cards
Perishable or hygiene-related goods

🌍 International Returns (EU Customers)

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification.

Items must still be:

Unused
In original packaging
With proof of purchase

💰 Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

Refund will be issued to your original payment method
Processing time: up to 10 business days

Please note your bank may take additional time to post the refund.

⏳ Late or Missing Refunds

If it has been more than 15 business days since your refund was approved, please contact us at: